Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CPPREP3002 Mapping and Delivery Guide
Communicate effectively to support customer service in real estate
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | CPPREP3002 - Communicate effectively to support customer service in real estate |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit specifies the skills and knowledge required to apply effective communication techniques in order to provide customer service as a real estate agency worker.It includes identifying and confirming support needs, communication techniques, and expectations of internal and external clients; and applying communication techniques to assist with resolving client issues and complaints.State or territory licensing requirements may apply to this unit. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Establish the support needs of internal and external customers and clients. |
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Element: Communicate with clients to support needs. |
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Element: Assist with client issues and complaints. |
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